Superior Press Blog

lang: en_US

A Smooth Q2 Conversion: First Merchants Bank's Success Story

When financial institutions invest in a new digital banking platform, the technology is only part of the equation.

By Superior | Customer Experience

Read more

Featured posts

The Role of Customer Support During Banking Mergers

By April Levin

The Banking M&A Playbook for Customer Experience

By April Levin

Managing Customer Experience During Banking Platform Migrations

By April Levin

View all Customer Experience Core Conversion Treasury Management Mergers & Acquisitions Remote Deposit Capture Technical Assistance Center Smart safes Check Printing Services Customer Service AI Artificial Intelligence Press Releases Transformation

The Role of Customer Support During Banking Mergers

The Role of Customer Support During Banking Mergers

By April Levin

Read more

The Banking M&A Playbook for Customer Experience

The Banking M&A Playbook for Customer Experience

By April Levin

Read more

Managing Customer Experience During Banking Platform Migrations

Managing Customer Experience During Banking Platform Migrations

By April Levin

Read more

Customers Still Want a Human - Why Fast, Frictionless Support Defines the Future of Banking CX

Customers Still Want a Human - Why Fast, Frictionless Support Defines the Future of Banking CX

By April Levin

Read more

The Future of Cyber Crime: 2026 Predictions for the Banking Industry

The Future of Cyber Crime: 2026 Predictions for the Banking Industry

By Mike Traut

Read more

Customer Experience in Banking: What’s Next for 2026 and Beyond?

Customer Experience in Banking: What’s Next for 2026 and Beyond?

By April Levin

Read more

AI in Banking: 2026 Predictions for Financial Institutions

AI in Banking: 2026 Predictions for Financial Institutions

By April Levin

Read more

Superior and CashPath Advisors Partner to Redefine the Treasury Management Experience

Superior and CashPath Advisors Partner to Redefine the Treasury Management Experience

By Superior

Read more

What Happens After Go-Live? Why Post-Migration Support Is Essential

What Happens After Go-Live? Why Post-Migration Support Is Essential

By April Levin

Read more

How Financial Institutions Can Use AI to Improve Customer Service

How Financial Institutions Can Use AI to Improve Customer Service

By April Levin

Read more

Defending Treasury Operations from Digital Threats

Defending Treasury Operations from Digital Threats

By Preston Miles

Read more

Streamlining the RDC Upgrade Process at Seacoast Bank

Streamlining the RDC Upgrade Process at Seacoast Bank

By Gordon Musgrove

Read more

Remote Deposit Capture Versus Traditional Methods: What’s the Difference?

Remote Deposit Capture Versus Traditional Methods: What’s the Difference?

By Ty Bishop

Read more

Finance’s Future: Key Shifts Reshaping the Industry in 2025

Finance’s Future: Key Shifts Reshaping the Industry in 2025

By Steve Traut

Read more

AI in Action: Transforming Fraud Detection Across the Financial Sector

AI in Action: Transforming Fraud Detection Across the Financial Sector

By Preston Miles

Read more

Payment Compliance in 2025: Key Changes and What They Mean for You

Payment Compliance in 2025: Key Changes and What They Mean for You

By Mike Traut

Read more

TAC Migration Strategy: First Merchants Bank's Transition

TAC Migration Strategy: First Merchants Bank's Transition

By April Levin

Read more

Delivering a Better Migration Experience with Superior’s Technical Assistance Center

Delivering a Better Migration Experience with Superior’s Technical Assistance Center

By April Levin

Read more

Effective Banking Technical Support: Lessons from BMO

Effective Banking Technical Support: Lessons from BMO

By April Levin

Read more

Remote Deposit Capture implementation: Best Practices for Financial Institutions

Remote Deposit Capture implementation: Best Practices for Financial Institutions

By Ty Bishop

Read more

How to Protect Sensitive Data During Financial System Migrations

How to Protect Sensitive Data During Financial System Migrations

By April Levin

Read more

About Superior: A Family Legacy in Treasury Management Solutions

About Superior: A Family Legacy in Treasury Management Solutions

By Steve Traut

Read more

What’s Next in Banking? 10 Trends to Keep an Eye On

What’s Next in Banking? 10 Trends to Keep an Eye On

By Steve Traut

Read more

Checks in History: How a 2,000-Year-Old Concept Still Influences Business Today

Checks in History: How a 2,000-Year-Old Concept Still Influences Business Today

By Superior

Read more

Sustainability in Financial Transactions: Green Payment Solutions for Eco-Conscious Businesses

Sustainability in Financial Transactions: Green Payment Solutions for Eco-Conscious Businesses

By Steve Traut

Read more

The Rise of Biometric Authentication in Payments: Is Your Business Ready?

The Rise of Biometric Authentication in Payments: Is Your Business Ready?

By Superior

Read more

Why One-Size-Fits-All Solutions Are No Longer Applicable in Banking

Why One-Size-Fits-All Solutions Are No Longer Applicable in Banking

By Ralph Mussella

Read more

Modern Banking Meets AI: The Power of Chatbots and Virtual Assistants

Modern Banking Meets AI: The Power of Chatbots and Virtual Assistants

By Gordon Musgrove

Read more

Protecting Financial Institutions: 10 Cybersecurity Strategies Every Bank Needs

Protecting Financial Institutions: 10 Cybersecurity Strategies Every Bank Needs

By Steve Traut

Read more

The Future of Investing: How ESG Principles are Redefining Finance

The Future of Investing: How ESG Principles are Redefining Finance

By April Levin

Read more

How Mobile Banking Apps Are Redefining Customer Satisfaction

How Mobile Banking Apps Are Redefining Customer Satisfaction

By Steve Traut

Read more

Cybersecurity and Customer Trust: An Essential Priority for the Financial Industry

Cybersecurity and Customer Trust: An Essential Priority for the Financial Industry

By April Levin

Read more

From Encryption to AI: Security Measures for Keeping Your Digital Transactions Safe

From Encryption to AI: Security Measures for Keeping Your Digital Transactions Safe

By Steve Traut

Read more

The Essential Role of Call Center Services in Treasury Operations

The Essential Role of Call Center Services in Treasury Operations

By Gordon Musgrove

Read more

Anatomy of a Smart Safe

Anatomy of a Smart Safe

By Superior

Read more

Understanding ISO 20022 and its Implications for the Banking Sector

Understanding ISO 20022 and its Implications for the Banking Sector

By Superior

Read more

Boosting Customer Loyalty with Artificial Intelligence

Boosting Customer Loyalty with Artificial Intelligence

By Gordon Musgrove

Read more

Balancing Human Connection with Digital Innovation: How to Deliver a Better Customer Experience

Balancing Human Connection with Digital Innovation: How to Deliver a Better Customer Experience

By Gordon Musgrove

Read more

How AI is Revolutionizing Financial Crime Prevention in Banking

How AI is Revolutionizing Financial Crime Prevention in Banking

By April Levin

Read more

Transforming Cash Management: The 9 Benefits of Smart Safes for Businesses

Transforming Cash Management: The 9 Benefits of Smart Safes for Businesses

By Superior

Read more

Ten Essential Features for Your Mobile Banking App

Ten Essential Features for Your Mobile Banking App

By Superior

Read more

The Evolution of Payment Methods: Exploring the Decline of Checks and the Rise of Alternative Payment Solutions

The Evolution of Payment Methods: Exploring the Decline of Checks and the Rise of Alternative Payment Solutions

By Steve Traut

Read more

Connecting Financial Worlds: How FDX API is Shaping the Financial Industry

Connecting Financial Worlds: How FDX API is Shaping the Financial Industry

By April Levin

Read more

Boosting Efficiency with Remote Deposit Capture: A Game-Changer for Businesses

Boosting Efficiency with Remote Deposit Capture: A Game-Changer for Businesses

By Jamie Bentrem

Read more

Embracing the Future: The Shift to Driverless Scanners

Embracing the Future: The Shift to Driverless Scanners

By Ty Bishop

Read more

The Changing Face of Mergers and Acquisitions in 2024: What You Need to Know

The Changing Face of Mergers and Acquisitions in 2024: What You Need to Know

By Superior

Read more

Protect Against Fraud: The Power of Positive Pay

Protect Against Fraud: The Power of Positive Pay

By April Levin

Read more

The Rise of Check Fraud: Strategies for Prevention and Response

The Rise of Check Fraud: Strategies for Prevention and Response

By Superior

Read more

Unpacking Dialpad AI CSAT: Improving Customer Satisfaction Through Behavioral Insights

Unpacking Dialpad AI CSAT: Improving Customer Satisfaction Through Behavioral Insights

By April Levin

Read more

The Future of FinTech: FedNow and the Evolution of Instant Transactions

The Future of FinTech: FedNow and the Evolution of Instant Transactions

By April Levin

Read more

Enhancing Customer Experience with Conversational AI in Banking

Enhancing Customer Experience with Conversational AI in Banking

By April Levin

Read more

The Bank Advisory Council Fall Meeting 2023

The Bank Advisory Council Fall Meeting 2023

By April Levin

Read more

A Look Ahead: The Top 10 Financial Trends for 2024

A Look Ahead: The Top 10 Financial Trends for 2024

By April Levin

Read more

The Essentials of Purchasing Treasury Supplies

The Essentials of Purchasing Treasury Supplies

By Superior

Read more

The Most Important Cost Factors to Consider When Converting to Remote Deposit Capture

The Most Important Cost Factors to Consider When Converting to Remote Deposit Capture

By Kevin Traut

Read more

How to Choose a Customer Service Outsourcing Partner During a Software Conversion

How to Choose a Customer Service Outsourcing Partner During a Software Conversion

By April Levin

Read more

Technical Assistance Center Conversion Projects - 90 Days to Seamless Implementation

Technical Assistance Center Conversion Projects - 90 Days to Seamless Implementation

By April Levin

Read more

Seamless Transitions and Satisfied Customers: Making the Business Case for Outsourcing Customer Service During a Conversion

Seamless Transitions and Satisfied Customers: Making the Business Case for Outsourcing Customer Service During a Conversion

By April Levin

Read more

What is TAC? Everything You Need to Know About Technical Assistance Center

What is TAC? Everything You Need to Know About Technical Assistance Center

By April Levin

Read more