Mergers & acquisitions support

    Mergers & acquisitions support

    Maintain superb customer experience with our mergers & acquisitions support programs

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    Outbound call support services by industry specialists

    We provide proactive outbound calling and email support for your commercial clients through a customizable process to meet your timeline. A dedicated specialist team manages your client’s transition needs:

    • Treasury supply product specifications
    • Custom check software formats & designs
    • RDC scanner replenishment upgrades and extended warranty programs
    • Bundle multiple disbursement and depository supplies into one single shipment
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    Technical Assistance Center

    Technical Assistance Center is our specialist contact center that takes the headache out of bank software changes required during mergers & acquisitions. Our team of specialists manage the entire customer experience process on your behalf proactively reaching out to clients from acquired banks to provide the technical support necessary, including, software installs and platform training.

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    Mergers

    Helping you succeed

    Reduce defections. We take care of change management so you don’t have to, ensuring a smooth transition with an excellent customer experience to retain and delight your clients.

    Personal. You can deliver outstanding customer experience to your commercial clients through a tailored and personal service.

    Efficient. Faster client onboarding with our specialist team.

    Scalable. We are flexible to meet your needs whether a single launch or phased approach to project deadlines.

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    Post-merger client support

    We provide post-merger dedicated client service call center and sales support team for client reorders and inquiries.

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    Guarantee your clients receive excellent customer service with our mergers & acquisitions support programs

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    Superior went above and beyond to guarantee Union Bank’s commercial clients received the personal attention necessary to accommodate their unique requirements. We were extremely pleased with the outreach to each of the management companies and self-managed HOAs we were converting. Our new clients were very pleased and some even stated their experience with Superior was the best customer service they’d ever received. Finally, and perhaps most important, the project came in under budget and all orders were delivered on time.”