Technical Assistance Center

    We provide outstanding customer experiences to guarantee your clients a seamless conversion

    Our dedicated team manages the entire customer experience process on your behalf to deliver your customers exemplary customer service and a smooth transition.

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    Our solution brings together a dedicated team of treasury specialists, proprietary technology,  customer outreach, and project management to ensure your clients have a positive experience during times of change.

    Our Technical Assistance Center can proactively deliver your client’s support for treasury and cash management programs and hardware including: 

    • Software upgrades
    • Platform migrations
    • Digital Conversions
    • RDC conversions and
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    • ACH/Wire platform upgrades
    • New service onboarding
    • Mergers & Acquisitions
    Proactive outreach

    Proactive outreach

    We combine the best of marketing automation and personalized communications to reach your clients by email and phone. Our outreach is customizable to make sure your brand is at the forefront of your customers’ minds. 

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    Easy to book appointments

    Your clients get access to a proprietary scheduling platform where they can book an appointment with a specialist for a time convenient for them.

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    Personalized service

    A specialist who has been trained in bank platforms and the technology to support it will conduct their session and guide the client through the process, including installing software, testing transactions, and provide one on one training.

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    Comprehensive tracking to ensure positive outcomes

    Over the course of your project, we remain 100% accountable to you and your client’s needs. We provide comprehensive reporting, disposition status, and post completion client satisfaction survey results to ensure we are delivering excellent service to your clients.

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    We take on the heavy lifting

    Throughout the project, we provide a skilled project manager to ensure schedules are met and the conversion runs smoothly.

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    Staff augmentation

    If your project requires staff augmentation of an existing team, our solution is flexible to incorporate both bank and Superior specialists.  Your customers receive a seamless experience while our team assists you in providing impactful support during your platform changes.

    We’ll provide all the tools you need

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    Our project management team will work with you to understand your support needs and map out a plan to complete your program goals in an efficient timeline.

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    RDC platform migrations

    Support onboarding, conversion to new Remote Deposit Capture platforms, and general help inquiries through virtual install, testing and troubleshooting support.

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    Software installs & upgrades

    Ensure all your clients are using the latest software versions to support your treasury programs. When system change happens, we provide tutorials, walk throughs, previews, and troubleshooting login and usage issues.

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    Mergers & acquisitions

    Consolidate multiple brands to one platform with supporting hardware and system support. Provide newly acquired clients a personalized experience to reduce defections and close the feedback loop on escalations.

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    Try our scheduling platform for yourself

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    The feedback we received from our commercial clients, as well as from various stakeholders within the Bank regarding your TAC technicians was all very positive. We were able to complete both phases of our conversion project on time and within budget thanks to your team’s expertise and commitment to the outreach efforts to fill your training schedule.Your team exceeded our expectations and we will certainly look to use Superior for future conversion related engagements.”

    John O. VP - Senior Product Manager
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    Book a consultation today to find out how Superior can help make your digital conversion project a stress-free success.