In 1995, an opportunity presented itself to Bob Traut to invest in a small, struggling check printer based in Los Angeles. As president of a Chicago-based company at the time, Bob decided to leave the windy city and return to home to fulfill a lifelong dream of having a family business where he would work side by side with his four sons. Born out of the Great Depression in 1931, Superior Press had always maintained a strong client service reputation within the banking industry, but needed new leadership and a new strategic direction. Bob’s big vision for his new venture? Create long lasting banking relationships built on trust, personal service, and be completely unique in the marketplace, as banks’ one stop shop for multiple treasury products to banks’ largest and most important business clients.
We pride ourselves on being fully committed to each client’s success.
Superior Press achieves outstanding results by fostering an environment that empowers employees and encourages teamwork and taking personal responsibility for the company’s success.
In 1999, Superior Press received the “dreaded phone call” from its largest bank client. The bank would be consolidating multiple vendor relationships and outsourcing them all to a large Fortune 500 firm. Superior Press stood to lose all of its business with the client.
Undeterred and confident in his team’s understanding of the bank’s biggest clients and their nuanced ordering behaviors, Bob Traut, Superior Press CEO asked the bank’s executive leadership for an opportunity to present our solution. In a David versus Goliath storyline, it was immediately apparent Superior Press’s team knew more about the banks largest clients and had prepared the better transition plan to make it happen seamlessly. Superior’s “One Stop Shop Treasury Supply Desk” was born.
This solution, a thriving core of the business today, offers banks the ability to consolidate supply vendors, leverage outsourced resources for fulfillment of banking supplies across multiple cash management products and improve the speed and effectiveness of on-boarding new commercial clients.
In 2005, while attending a banking product conference, Superior Press executives watched a check scanner demonstration for a new payment solution called Remote Deposit Capture (RDC). Following the demo and a series of questions about scanner distribution plans, tech support and other servicing needs, the bank product manager’s initial query was: “I thought you guys were only check printers?” Thirteen years later and 170,000 check scanner orders fulfilled to a 100% SLA of same day shipping without error, Superior Press is a premier nationwide partner to banks for scanner fulfillment, hardware maintenance, warranty solutions, tech support, and provider of end user risk assessments in support of FFIEC regulatory guidelines.
In 2015, Kevin Traut, President, received a LinkedIn invitation from a banking industry executive who heard Superior Press’ name repeatedly mentioned in bank presentations as an ideal partner to help launch a “bank facing” remote cash capture product.
The invite turned into an opportunity.
What followed was an intense several months of interviews with bank product managers and industry service providers to learn how our solution could solve for the current product gaps in the legacy CIT model and the future product needs of a bank facing solution.
This effort culminated in Superior Press launching Remote Cash Capture by Superior Press and onboarding its first commercial bank in late 2016.
All of this is a result of being an organization with a reputation within the banking industry for service excellence, efficient product delivery, and a team who listens to its clients to help solve bank’s most pressing cash management product challenges.
“We are committed to delighting our clients, and the way you delight your clients is to have happy employees who respect each other, have integrity, and who do the right thing.”
“We have relationships with 3 of the 4 largest commercial banks in the nation, and we continue to grow those by listening to them, expanding on that relationship and helping them be successful.”
“The Superior Press difference is that we deliver. If you ask us to do a job, we won’t take that on unless we can deliver with 100% satisfaction.”
“The Global Cyber threat landscape is ever changing. Superior Press does well in proactively responding to these changes by staying engaged with our hardware and software partners and remaining current on emerging cybersecurity related developments and solutions. All of our strategies keep our company engaged and our client’s data secure. ”
“My dad has always had this dream of having a family company where all his boys worked, where he saw us every day, we interacted, we got along together, and we were successful. Now, that’s all come to fruition, and we couldn’t be happier.”
“Thanks for having such a positive effect on my career. Your superior products & services have helped me give the best service I could to some very important clients.”John B.
“You have been an amazing asset to my company and I am so happy I was able to find Superior Press!”Regan B.
“The entire team was engaged, available, responsive & innovative. Thank you for continuing to be such a great business partner!”Hope M.
“I love knowing I can call on you for such complex projects – it’s comforting as we keep winning business to have confidence in your partner.”Mark C.
“Superior Press is one of my best vendors!.. I just want you as a vendor to do what you promise, and Superior Press does that.”Grace D.
“..it’s not every day that I encounter such a high level of professionalism in customer service that use to be common place.”Frank F.
“Superior has been fantastic.. Had several hiccups (with another vendor) in implementing this product, but your team has been extremely accommodating and helpful”Carrie K.
“It is refreshing to deal with a company that communicates so well internally & makes it easy to do business with at all touch points.”Patricia C.
“All of the customer service staff is exemplary and I appreciate the courtesy they extend each time I call.. I do appreciate the support and effort you provide and thank you for the additional help when needed.”Vickie M.
“Thank you very much for always being such a ray of sunshine when I call and ask for assistance! I really appreciate it!”Virginia S.
“You can truthfully say you have lived up to your name of “Superior”!”Charles M.
“I really value the relationship with Superior Press. Your team makes my job much easier and are always pleasant to deal with.”Paul C.
“Whatever you do to train your customer service people is brilliant!”Barbara B.
“We’re very lucky to have such a meaningful and understanding partnership with Superior Press.”Angie P.
“You have an AMAZING team of folks working for you!”Barbara B.
“You really saved the day!”Michelle G.
“Thank you for making me look good with my customers”Roxie J.
“You have gone above & beyond for us and our clients, & we greatly appreciate everything you have done.”Mitchell S.
“You make my job so much easier... I’m truly grateful for all the support & help you provide to me and my clients.”Angie S.
“..the amount of time you save me, allows me to be much more productive for the rest of my day.. We appreciate the outstanding service.”Joshua C.
“We all have had really wonderful experiences with your supply desk. Anytime we call, the individuals are extremely helpful and just pleasant people to interact with.”Nicole B.
“I cannot thank you enough, Jessica. I really appreciate your hard work. This could have been a huge mess and you helped to alleviate all of my concerns.”Johana N.
“Fred C. is one of the most responsive, customer focused, creative thinking representatives I have EVER worked with..”Mark C.
“Mayra-pleasant, professional, quick, patient, product knowledgeable.. comes to mind during the call.. to say the least the call was Superior.”Sebrina S.
“Marlene is the greatest person to work with, always going above and beyond to keep our customers and I satisfied.”Theresa Cater
“Alisha is always trying to save us money.. very helpful & knowledgeable. I appreciate all of her help over the years. She is truly a superior employee of your company!”Ashlee H.
“Patricia V. is seriously the BEST person I have ever worked with... Thank you so much for always having amazing customer service...”Ashley W.
“Hector is always helpful & pleasant to deal with. He helped me put out a few fires & done it so that the client never realizes there was a fire to begin with.”Dawn Tague
“Veronica is my lifeline.. consistently is up to the challenge.. Thanks to her my check ordering process goes smoothly..”Havilah L.
“When challenges arose, your team took the necessary steps to ensure you did what was best for us & our clients.”Patricia C.
“The Superior Press Family always does their best to accommodate us & our customers.. Rosa & Priscilla do an excellent job in answering questions & processing my orders.”Kathy S.
“I would like to express my gratitude and appreciation of the partnership with your team especially with Pat and Alisha. I could always count on those two ladies to help me with questions and to always have cheerful voices on!!”Madelina S.