Technical Assistance Center

Do your clients need a little extra help installing their new banking software, installing an RDC scanner, learning how to set up their ACH templates? Our Technical Assistance Center (TAC) is a call center and proprietary scheduling software that handles your client’s onboarding and training needs.

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What is TAC?

Are you planning to move your clients from one platform to another that requires customer service with technical expertise? Perhaps you need to roll out a software upgrade for a legacy system? Or you would like to provide new clients a full service help desk and support system for their RDC needs including installation and trouble shooting.

Let Superior handle the heavy lifting with our Technical Assistance Center (TAC), a dedicated call center to execute your client’s technical support for treasury and cash management programs and hardware.

Roadmap of a Successful Conversion

We work with you to understand your conversion project requirements, and map out a plan to complete your goals in an efficient timeline.

Our dedicated and experienced team of specialists reach out to your customers clearly explaining the details of the conversion, upgrade or installation, how to update their systems and the benefits it will have to them.

You receive customized daily reports on project progress until completion.

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