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Supply Order Desk
ALLOW US TO ELIMINATE YOUR PAIN!
- Do you offer multiple treasury management services and supplies to your clients?
- Are multiple FTE’s involved in supply ordering or the back and forth between client, bank, and check printer?
- Do you spend significant time training your team on each supply or service?
- Are your clients receiving incorrect supply orders resulting in a poor first impression of the bank?
- Would it be easier to let your trusted partner be the supply expert, and let your FTE’s focus on treasury product enrollment, not supply fulfillment?
Superior Press is committed to identifying and eliminating our clients’ pain by listening and fostering relationships based on trust and integrity. The Superior Press Single Source Supply Order Desk can eliminate all these pain points and more by managing the order entry, printing, and consolidated fulfillment of all your treasury management supplies.
“I have never received service that quickly from a check vendor in all my years working in this industry. The customer was thrilled and of course it made Union Bank look great.” –Senior Relationship Manager, Union Bank
The single source supply order desk is a dedicated call center team that can be stand alone or tie directly into your bank’s commercial 800 help desk menu options. This dedicated service team, with bank-branded contact numbers, provides product and service support to internal bank implementation and relationship management teams and directly to the bank’s commercial clients for a variety of products including:
- DDA Accounts (check, deposits, endorsement stamps)
- Control Disbursement Accounts (unique check stocks, specifications, test checks)
- Cash Vault (plastic deposit bags, straps, wraps, etc.)
- Remote Deposit Capture (scanner fulfillment, inventory management, warranty support, scanner supplies)
- Lockbox forms, Canadian or Foreign Drafts, Return Items
- Additional unique forms and client-branded items satisfying various market segments – government, escrow & title, non-profit, corresponding banks, healthcare
- Secure token fulfillment
The Superior Press Supply Order Desk will consolidate all supplies to a single call-in number where your commercial clients will be greeted directly by a single representative knowledgeable across all products. Your clients will receive 100% satisfaction on time, the first time, every time.
“Superior Press’ continued outstanding client service to my treasury management team (including the quality and timely delivery of products, simplistic web ordering and procurement of inventory on our behalf), ensures that we do not have to become supply experts but can continue to focus on what we do best; taking great care of our clients.” – SVP, Umpqua Bank