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Dedicated Support Services
ALLOW US TO ELIMINATE YOUR PAIN!
- Are your clients frustrated by endless menu options and robotic voice prompts?
- Does your check printer only know you by the routing number you enter on your phone pad?
- Do you and your clients speak with a different client service representative every time you call?
- Are you being serviced charged when you don’t use your check printers website and instead want to speak to a representative?
- Does your vendor not understand your pain, who you are or your role at the bank?
- Is your check vendor making a poor first impression to your new clients?
- When errors occur on orders, do they occur multiple times until they get it right?
Superior Press is committed to identifying and eliminating our clients’ pain points by listening and fostering relationships based on trust and integrity. Clients experience the Superior Press difference with dedicated service representatives, expedited order processing, user-friendly online ordering systems and personalized service agreements.
Your trust in Superior Press will ensure your clients always speak with live client service representatives, cross-trained in all your treasury management products, so they never have to retell their story or be transferred across the company in hopes of finding someone who can help them and provide answers. Our dedicated agents adhere to exceptional service standards ensuring your clients always receive superior service. Superior Press achieves outstanding results by nurturing an environment that empowers employees and encourages teamwork and taking personal responsibility for the company’s success – these are the devoted, enthusiastic people that will take care of your clients every day and that you and your clients will get to know on a first name basis.
“Your customer service representatives know my products and are always able to deliver what I need, when I need it. I feel that your team treats me like I’m your most important account.” – VP from A Southern California Mortgage Company
Want a dedicated service team assigned to your bank or industry market group? We can do that too! Superior Press acts as an extension of the bank for many of the top commercial banks in the country. Your dedicated client services team will know all your bank specifications (ie. Deposit bag options, check guidelines, payee validation field requirements, etc.), provide bank-branded order forms and catalogs, personalized phone greetings and more, ensuring your clients are taken care of on time, the first time, every time.
“The knowledge behind all of your staff members assures me that everyone understands the bank’s ‘wants’ and ‘needs’.” –VP, Union Bank